Returns & Exchanges
We will accept returns and exchanges of items if:
- Non-furniture items are returned within 60 days of customer receipt.
- A valid proof of purchase is provided (see below).
- Non-furniture items are returned in good condition—unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase.
We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Items must be returned by mail (if the item was ordered online or by phone and received by mail). Purchases made outside the U.S. may only be returned to the original original of dispatched location.
Proof of Purchase for Eligible Items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number
We can also verify proof of purchase by looking up your original receipt using your Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.
Credits and Refunds
We will issue an appropriate credit or refund in one of the following ways:
- With an Original Paper Receipt, eReceipt, Original Packing Slip or Order Number, or a Credit Card or other major credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender.
- With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a Shop Card.
- When the Gift Registry Number is presented without proof of purchase, the item’s current selling price will be refunded by a Shop Card.
Please note: Shop Cards, Gift Cards and eGift Cards are valid for Homeful Housewares purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.
You can now use our online returns feature to return items that you ordered online and received by mail.
- Once we receive your return, your refund will post to your credit or debit card account within 7 to 10 business days.
How to Contact Us for a Furniture or Rug Return/Exchange
For orders placed online, please email us at firstname.lastname@example.org/shop
Shipping and handling charges are nonrefundable.
Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.